Spotify Music Converter Support Center!

Software FAQs

Updated on November 11, 2021

With the free trial version of Spotify Music Converter, you can only convert the first 3 minutes of each Spotify song within 30 days. If you want to convert the whole song, you need to get the software registered for further usage.

Just enter your licensed email and license key in the pop-up free-trial window and then click "Activate". If it says, "Activation successful!", then the software is fully activated, and “Unactivated” option on the top right corner of main interface will disappear.

When activating Spotify Music Converter and relevant products, like Apple Music Converter, and M4V Converter, there are some errors that may occur. And some errors can be fixed by activating these products offline on your own. If you come across the error code listed below, then you can follow this how-to guide to activate them via offline. At this time, we will focus on the offline activation of Spotify Music Converter. 


Note: If you see the error codes as below when activating the software, you need to perform an offline activation.

  • 901: [901] Invalid Parameter - no check
  • 903: invalid parameter
  • Unknown error: Unknown Error
  • Invalid: Invalid Activation Code


For Mac Users:

Please activate the software offline by following the steps below:

Step 1. Disconnect the internet on your Mac. Then copy and paste the license key into the program. And then go to the "V" icon beside the "Activate" button. Select "Activate Manually".

Step 2. Click on "Get info to Submit". Once you click on the submit button, you will get an XML file. Please send that XML file to us.


For Windows Users:

Please activate the software offline by following the steps below:

Step 1. Disconnect the internet on your Windows. Then copy and paste the license key into the program. And then click to the "Unlock", then a Windows will pop out saying "Offline Activation". Click to "Offline Activation".

Step 2. Copy the request code and save them on the TXT file and send it to us. As soon as we got the submitted TXT file, we will send back the response code to you, then you can copy the response code to finish the whole offline activation.

Supported input formats: Spotify OGG format.

Supported output formats from Windows: MP3, M4A, FLAC and WAV.

Supported output formats from Mac: MP3, M4A and FLAC.

Spotify music converter and relevant products belong to desktop application. Therefore, you need to download and use the software on Windows or Mac computer. That is to say you cannot use these products on iPhone, iPad or other mobile devices.

Spotify Music Converter allows you to convert one or more Spotify playlists at once.


If you want to select multiple songs in a Spotify playlist, you can select the songs one by one in Spotify playlist and effortlessly drag and drop the selected songs to the green bubble with add icon (which is always on the right of interface when you are viewing the playlist). Then the “Converting/Finished” window will pop up automatically with all selected songs finished loading already.


If you want to select the whole Spotify playlist, just click the green bubble with add icon, then all the Spotify songs in the playlist will be added to “Converting/Finished” window.


When all songs are added, you can click at "Convert" to start converting the songs.

When you are trying to convert Spotify songs in the Spotify Music Converter, but find it doesn’t work to drag and drop your target Spotify songs to the green bubble with add icon, or any other conversion process.


That’s because you’re not allowed to turn on Spotify app or Spotify Web Player on other browser and listen to Spotify music. It will influence on the conversion process and disturb the converter to load and convert songs. Just stop playing music with Spotify on another device and the converter will restart to work immediately.

Go to the main interface, click the three-line icon on the top and choose “Preferences”. A “Preferences” window will pop up and then click “Advanced. You can change the output quality settings by changing output formats, sample rate and bit rate as you like.


Also, we highly recommend that you convert Spotify music to M4A files format with 320 Kbps and the MP3 with 320Kbps to get a better sound quality.

No, you don't have to. You just need to drag multiple songs, or click green bubble with add icon to add the whole playlist to convert and then click the "Convert" button. Spotify Music Converter will operate the whole conversion automatically.

In fact, we can download Spotify app from Spotify's official website or from the Windows Store. If you are using the Spotify for Windows app, then you might likely get the unknown error. So we highly recommend that all users download the Spotify app through Spotify official website rather than the Windows Store.


If you are using the Spotify app downloaded from Spotify's official website but still getting this error, please contact us by submitting a request with the detailed information including the version number of your Spotify Music Converter, the version number of your Spotify app, the operating system of your computer and the error screenshot.

All converted files are saved directly to the default output folder. To locate the default output folder, please go to the three-line option from the top of the main interface and select "Preferences". Then a “Preferences” window will pop up. You can see the location of the file folder in the “General” section.

If you purchase the single-user license, then you can only activate and use the software on one computer only. If you buy a family license, you can activate and use the software on 2-5 computers with the same license key.

No, you don't need a Spotify Premium subscription at all. Both Spotify Free and Spotify Premium users can use our program to download and convert all songs from Spotify.

First, make sure that you're using the latest version of Spotify Music Converter. You can download the latest version directly from the product page or home page.

Second, please check if the songs are playable in Spotify.

Third, restart the program and try again.

If the problem still exists, please submit a request here for further assistance.

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